Terms and conditions


We are a very small business and all the packing and posting is done in-house. If you need something delivered in time for a particular date please put this information in the  Order Notes box on the Checkout page.

We will always try to despatch orders on the next business day, when possible.


We hope you will be delighted with your purchases. If however you wish to return something please telephone or email us on receipt to let us know and return the item(s) to us in their original packaging within seven working days.  We do not pay for returns postage unless the goods were faulty or broken. Please note this policy does not apply to embroidery kits or subscriptions to The Stitcher’s Journal for which we do not offer returns.  See below for terms and conditions regarding subscriptions to The Stitcher’s Journal.

Address for returns where appropriate (see above):  5 PARSONAGE BUSINESS CENTRE, CHURCH STREET, TICEHURST TN5 7DL

We take great care when photographing our products to ensure the colours and textures are clearly represented. With vintage products we will describe or show any minor flaws or faults.


The annual subscription is non-refundable. This is because the overall price is based on committing to suppliers for the whole year, allowing us to keep the price as low as possible.  You may have a credit note or transfer the subscription to someone else and send us new address details.


I like to share such skills and techniques as I can offer generously, without feeling inhibited by the thought that students will subsequently produce work for sale that is uncomfortably similar to mine. Sometimes the idea is the skill, not the creation of it, and when that is used without permission, it is very upsetting, especially if the person has not been open about the fact they are a professional or would-be professional maker when booking the place.

Before booking a workshop, please note that any templates and designs are my copyright and may not be reproduced on a commercial basis without my permission. This includes sales arising from ad hoc postings on instagram. Equally, if completed work using my designs, even for personal use, is reproduced on instagram or social media channels, I would expect at the very least a credit for the workshop.

When you make a purchase we need to collect certain information to fulfil your order. We do not sell, rent or otherwise distribute this information to any third parties for any purpose. If you have asked to be added to the mailing list for Caroline Zoob’s newsletter we will send you details of new products and any events as they become available; you can request removal from the mailing list at any time by selecting Unsubscribe at the end of each newsletter. Your details will not be disclosed to anybody unless we are required by law to do so or unless you explicitly give us the authority to do so.

All internet payments details are encrypted and secured by using a leading Payments Service Provider (PayPal Pro Hosted); none of your card details are held by me or on my website.

You are granted a limited licence to access and make personal use of this web site, but not to download (other than page caching) or modify it or any portion of it, except with express written consent from Caroline Zoob. All content included on the web site, such as text, graphics, logos and images belongs to Caroline Zoob and is protected by United Kingdom and international copyright laws.